What can ONESupport do for you and your organization? Everything!
Cost Reduction
Focus on mission-critical IT projects and avoid time consuming and
costly support on low payback “how to” questions
ONESupport eliminates the costly burden of application support questions to your in-house Help Desk team, significantly decreasing cost per solution while freeing up support resources for mission-critical issues and projects where they should be focused.
 Cost Avoidance
Avoidance of recruiting, training, and staff management costs and
higher payback use of IT and Help Desk resources
In certain business climates, hiring additional Help Desk staff is not an option. At the same time, the Help Desk is often being asked to do more with less resources. By delegating support of low-payback, time-sapping application questions, your Help Desk can re-deploy existing staff where they are most needed, to ensure that IT’s mission-critical projects are completed.
 Value Added Enhancement
Increased corporate productivity, Maximum ROI on desktop computing
tools High-visibility satisfaction from users
Today, PCs are on the desktop of every employee. Yet most of your employees have no formal training on PC application use. What they know, they have learned on their own, so the powerful application software the company invested in is not being optimized. We have the expert consultants and application knowledgebase to help your corporate end-users maximize use of their desktop tools.Today, PCs are on the desktop of every employee. Yet most of your employees have no formal training on PC application use. What they know, they have learned on their own, so the powerful application software the company invested in is not being optimized. We have the expert consultants and application knowledgebase to help your end-users maximize use of their desktop tools.
 Hidden Demand
Dramatic gains in corporate productivity (less downtime) & maximum utilization of knowledge workers’ time/effort (including the local gurus)
Most people in the workforce have learned their PC skills on the job and have not had formal training in the use of the applications on their desktop. This tends to make end-users hesitant to call the Help Desk with something they perceive as a “stupid” question. Instead, they rely on “shadow support” – pulling the “local guru” in their area away from his/her job and wasting twice the company effort, all for something that likely could have been resolved quickly if only the proper support resource was available.
Click here to see how productivity increases! |
