Features Details

World-class “how-to” learning portal… see it, hear it, do it

Provides multimedia help designed to let you "See" the answer, "Hear" a narration and then "Do" the task!   With over 200,000 animated, voiced tutorials, on more than 160 desktop software applications that approximately one-minute, task specific shows demonstrating common software features with "Show and Tell" tutorials. Small files download quickly to keep on desktop or email to colleagues.

Learning Portal – Multi-language rights

Learning Portal Multi-language Package includes 12 language conversions;  individual can set default language and change anytime to see/hear shows in that particular language. Languages include English, Spanish, Spanish (Latin American), French, French (Canadian), German, Japanese, Simplified Chinese, Traditional Chinese, Korean, BRA Portuguese, Italian.

eTips:  Tips and Tricks email
Monthly email distribution, providing proactive advice, tips, tricks, ideas on relevant productivity opportunities in the application software and mobile-device world.  The exact  same tips are sent to PC Helps’ Fortune-1000 clients.

SOS Site access

Video summaries of the latest, greatest support calls;  Consultants summarize the most important aspects of the most prominent call subjects and turn those into short video overviews… it ensures Members a view into what is the highest priority challenges in the marketplace and how to address each.

Productivity Podcasts (www.ProductiveUPodcast.com)

This expands the productive tips / tricks to focus outside of commercial/business only applications and also provides consumer related items like ipod tips, etc.  These are longer segments than our quick-hit instruction videos in the portal and can be downloaded for later listening/viewing on ipods and similar devices.

Pre-recorded training modules

Training videos providing instruction on key application software packages.  Similar to our live eTrainings in content and length, these are broader overview instructional videos approximately 30 minutes in length, accessible anytime, anywhere on a 24/7 basis.  This is a continually growing library of training options.

Remote phone technical support: Usage-based fee - $3/minute

Live experts, available 24/7 to resolve technical issues like PC Tune-ups, Email troubleshooting; Virus, Printer driver issues, etc.

Remote phone live application & mobile device support (on-demand learning):$3/minute

Live experts, available 24/7 supporting desktop apps like PowerPoint, Excel, BlackBerry, Adobe, etc;  immediate questions on how to use the software/device;  consultants can take over the customer’s desktop on the call and resolve the issue;  calls answered 2-rings or less;  same experts who are supporting Fortune-1000 clients

eTraining classes:  Usage-based fee - $99 per class seat

Live instructor classes, delivered over the web.  Customers sign up for classes via our web sign-up process.  A live instructor delivers core content for approx 20-30 minutes then opens the class for an additional approx 30 minutes of open Q&A / discussion.  Same classes and same instructors delivering trainings to Fortune-1000 clients.